White Hat Disclosure Policy

White Hat / Responsible Vulnerability Disclosure Policy

Rainforest recognizes the importance of security researchers in helping keep our customers safe. We encourage responsible disclosure of security vulnerabilities as described on this page.

Responsible disclosure includes:

Providing us a reasonable amount of time to fix the issue before publishing it elsewhere.
Making a good faith effort to not leak or destroy any Rainforest user data.
Not defrauding Rainforest users or Rainforest itself in the process of discovery.
In order to encourage responsible disclosure, we promise not to bring legal action against researchers who point out a problem provided they do their best to follow the above guidelines.

Rewards

Attribution on our Hall of Fame hosted in this page.
Monetary compensation is not currently offered under this program.

Eligibility

Rainforest reserves the right to decide if the minimum severity threshold has been met and whether it was previously reported.
In general, anything which has the potential for financial loss or data breach is of sufficient severity, including:

XSS
CSRF
Authentication bypass or privilege escalation
Click jacking (except on www.rainforestqa.com)
Remote code execution
Obtaining user information

In general, the following would not meet the threshold for severity:

Vulnerabilities on sites hosted by third parties (blog.rainforest.com, analytics, info.rainforestqa.com, status.rainforestqa.com, etc) unless they lead to a vulnerability on the main website
Denial of Service and brute-force attacks
Non-ideal but non-exploitable configuration issues
Spamming or phishing
Vulnerabilities in third party applications, such as Stripe or Heroku
Vulnerabilities in third party applications which make use of the Rainforest API
Clickjacking on the marketing website (www.rainforestqa.com)
CORS on www.rainforestqa.com
Intercom session persisting after logging out of Rainforest

For example, “Your servers are vulnerable to Heartbleed” (with reasonable proof) will absolutely get you listed here, but “Your servers don’t get an A+ rating on SSL Labs” will definitely not. Don’t expect a response for any reported issues that don’t fit with the guidelines.